◆思科红牌职位，异地可在家远程办公！ ◆应届生英语好且计算机网络相关专业的可考虑！ ◆英语不流利但是可以简单听说，网络相关技术很好的可考虑！ The Technical Consulting Engineer(TCE) is the connection to Cisco customers & partners and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued. The TCE will： • Provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions. • Simulate technical problems in lab environment. • Share knowledge with other people in writing technical documents and enlarge the knowledge database. • Escalate some specific problems to the responsible Business Units for product enhancement. • Work closely with his/her colleagues to achieve common goals. Minimum Qualifications： • Both Chinese & English business level in verbal and written. • Bachelor+ degree in a technical field (Computer Science or Engineering preferred) • 2 to 5 years technical support experience in IT related area • Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success • Innate crisis management skills and ability to handle critical customer issues/problems • Experience interacting with customer or in a client facing role. Desired Skills： • CCNA/CCNP/MCSE/RHCE certification is preferred • Troubleshooting experience using Finisar, Wireshark, or other protocol analyzer • Programming skills