Create Effective customer service procedures , policies, and standards Ready to seamlessly work to ensure customer expectation and satisfaction Hire, Train and develop customer supporting team members If any issues in customer side , able to lead and manage the situation without any escalation in balanced way. Closely work with customer representative and get regular updates for our product quality performance and improvements Respond to customer related queries or issues in a timely manner Able to lead 4 to 5 Peoples Good in communication ( English and Chinese ) Good knowledge in Mobile or Housing assembly process and cosmetic inspection standards Good in analytical and problem-solving skill Good leadership and interpersonal skill Ready to travel business reason anytime anywhere in China. Minimum 10 + Years of proven experience in handling customer complaints of Mobile assemblies or similar customer products