1. Build and maintain effective long-term business relationships and sales base with current and assigned customers with good program management, 提供良好的项目管理服务，与现有客户维持长期的生意合作关系及维持生意增长； 2. Key contact window with global customers: maintain timely, effective, professional contact with customers at all times: 作为对接国际客户的主要窗口，随时与客户保持及时，高效和专业的沟通： Develop quality strategies and policies, tailor-made processes to meet the customer expectations, 制定合理策略和政策，根据客户需求量身制订流程； Organize regular meetings with customers to fully understand their needs, link them to the company’s service strategies, and stay in anticipation of their future needs and expectations, 定期拜访客户，全方位了解对方需求，并将客户需求与公司服务策略相结合。清楚了解客户对未来项目的需求和期望值； Help in taking customer enquiries, prepare information they may require and solving any issues they may face in an effective, courteous and timely manner, monitor and improve customer satisfaction where necessary, 以高效，礼貌，及时的态度回应客户询问，为对方提供所需信息并协助解决问题，提升客户满意度; 3. Overall follow up of key customers’ activities: Lab testing, Audit, Inspection and other added value services: 360 degree on customers’ activities; 全面跟进关键客户的一切事宜，包括实验室测试、检验，并提供其他有附加值的服务；全方位参与客户的每一项活动； 4. Identify and develop opportunities to up-sell and provide complete solutions to assigned clients, lead the development, implementation and follow up of new services or procedures; 深入挖掘指定客户的潜在生意机会，进一步为客服销售其他专业业务，并为客户提供全面解决方案，开发新项目并跟进执行； 5.Be instrumental in converting clients by supporting the sales team; 协助销售团队获取新客户； 6.Communicate effectively with all operation and technical teams to fulfill customer’s requests and expectations and to enhance customer satisfaction; 与运营及技术团队保持有效沟通，以解决客户需求，提高客户满意度； 7.Participate in claims and complaints investigation and resolution by preparing and reviewing the related reports, corrective actions and solutions provided; 为解决客户索赔及投诉事件做前期准备工作，包括相关报告，整改行动计划及提交的解决方案； 8.Undertake any other duties required by the Management. 完成管理层要求的工作任务； You are be required / 要求如下: 1.Engineering degree holder in mechanical, electrical or other discipline, 有机械工程，电子工程或其他相关工程学学位； 2.At least 3 years’ experience in account management or customer technical services, 三年以上大客户管理或客户技术服务工作经验； 3.Experience in consumer testing laboratory will be an advantage, Knowledge of Consumer products (E&E products, Toys, Furniture, etc) and Europe and United States regulations will be an advantage, 有消费品实验室测试工作经验者及消费者产品（小家电产品、玩具和家具等）知识和歐美法規经验者优先； 4.Self-starter, positive thinker, well organized, excellent social, presentation and negotiation skills, 积极主动，乐观向上，具有良好的逻辑思维能力，社交能力，演讲能力和谈判技巧 5.Fluent in English and Mandarin, 英语和普通话流利； 6.Fluent in another language such as French, Spanish or German would be a strong plus. 有法语，西班牙语或德语等其他语言能力者优先；