工作职责： The Customer Service Representative ensures: 1.that the bookings received are handled timely, in an efficient and with excellent communication both with the customers/factories/suppliers and internally with schedulers / regional managers to ensure that manpower availability/cost saving is taken into account; 及时、高效地处理收到的预订，并与客户/工厂/供应商和内部调度员/区域经理进行良好的沟通，以确保考虑到人力可用性/成本节约; 2.Good understanding and continuous learning customer requirements, SOP and customer expectation; 良好理解并不断学习客户要求、SOP和客户期望; 3.that any questions or enquiries from customers are being attended professionally and timely, considering the company and customers’ point of view; 考虑到公司和客户的观点，对客户提出的任何问题或询问都能及时、专业地予以解答; 4.Report to line supervisor/manager immediately if any question or support may need; 如果有任何问题或需要支持，立即向部门主管/经理汇报 5.that any issue or complaint are properly dealt with and reported to managers without delay; 任何问题或投诉都得到妥善处理，并及时向经理汇报 6.Good cooperation with technical, accounting, operational teams and KAM through careful and efficient report checking and proper dispatch of information; 通过仔细和高效的报告检查和正确的信息发送与技术、会计、运营团队和KAM进行良好的合作 7.Continuous self-growing and recommendations on improving quality of service are welcome; 不断自我发展，并提出改善服务质素的建议 8.Ensure best satisfaction provided to customers from outside and inside; 确保由内至外为客户提供***的满意度 9.Good command of current system and new system. 熟练掌握现有系统和新系统 Job Requirements: 1.College degree or above, at least 1 year related experienced; Outstanding or recent graduates with customer service related experience are welcome. 大专及以上学历，1年以上客户服务行业工作经验。欢迎优秀或有客户服务相关经验的应届毕业生。 2.Being patient, customer-orientated; 以客户为中心，准确，快速反应，高效率，具有良好的生产效率 3.Good communication skills and logical thinking; 口头和书面沟通能力清晰有效 4.Good command of reading and written English, good oral English is preferrable. 良好的英语读写能力，口语流利者优先